Update failed

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This topic contains 6 replies, has 2 voices, and was last updated by  Axle Support 3 months, 2 weeks ago.

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #5003

    basdej
    Participant

    Hi, when i try to update, i get the following error:

    The update process is starting. This process may take a while on some hosts, so please be patient.
    
    Enabling Maintenance mode…
    
    Updating Theme Company Elite Pro (1/1)
    Downloading update from https://axlethemes.com/edd-sl/package_download/MTUyODExODc0OTo2ODBiZjI4ZGYxMGMwMjJhMmFlMDRhM2EyOTZmNWRlYzo2NzU6MTZlYmI5YTBlMzQxMWNjMzU0YzM1MjgzZWQzZDBmMzU6OjA=…
    An error occurred while updating Company Elite Pro: Download failed. Unauthorized
    
    Disabling Maintenance mode…

    What do i have to do to update?

    #5005

    basdej
    Participant

    Also i get the following error:

    Company Elite Pro License Key has not been activated, so the theme is inactive. Click here to activate the license key and the theme. Get API key from Axle Themes.

    Please urgently advise, i paid for the theme.

    #5017

    Axle Support
    Moderator

    Hi @basdej,

    Your license key was activated on your test site (https://www.test.yourdomain.com). We have deactivated your license key for test site.

    You can now activate it on your main site and update theme after you activate the license on your main domain.

    #5026

    basdej
    Participant

    Ahh great! thanks for the re-set.

    Kind regards,

    Bas

    #5028

    Axle Support
    Moderator

    Hi @basdej,

    Great, it worked. Can you help us too? Please rate our theme with star rating and feedback about the support and the theme itself here

    Thank you in advance.

    #5038

    basdej
    Participant

    Done 🙂

    #5040

    Axle Support
    Moderator

    Thank you.

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