Being charged twice for the lifetime version Best Business Pro for one site

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  • #13559
    Jing Lu
    Participant

    Hi there,

    I just purchased your Best Business Pro yesterday 30th of Dec 2019 for lifetime update and support. When I check my bank account this morning the same amount of money had been charged by your company again. Please help me with this issue.

    By the way, Is there any way I can delete my Credit card information from your site? Because it is so risky to remain all bank card details online.

    Looking forwards to your reply.

    Many thanks

    Regards

    #13560
    Axle Themes
    Keymaster

    Hi Jing

    First, thanks for your purchase!

    We do not save any credit card data – it’s all handled by Stripe (our credit card processor).

    Looking at transactions we only see a single charge associated with your email. So it is most likely a temporary hold of some sort and will clear out shortly.

    In the future, it’s best to handle such matters via our support email: support @ axlethemes.com

    Cheers

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