Update failed – Axle Themes

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June 3, 2018 at 1:27 pm #5003
Anonymous
Inactive
Hi, when i try to update, i get the following error:
```
The update process is starting. This process may take a while on some hosts, so please be patient.

Enabling Maintenance mode…

Updating Theme Company Elite Pro (1/1)
Downloading update from https://axlethemes.com/edd-sl/package_download/MTUyODExODc0OTo2ODBiZjI4ZGYxMGMwMjJhMmFlMDRhM2EyOTZmNWRlYzo2NzU6MTZlYmI5YTBlMzQxMWNjMzU0YzM1MjgzZWQzZDBmMzU6OjA=…
An error occurred while updating Company Elite Pro: Download failed. Unauthorized

Disabling Maintenance mode…
```
What do i have to do to update?
June 3, 2018 at 1:29 pm #5005

Anonymous
Inactive

Also i get the following error:

Company Elite Pro License Key has not been activated, so the theme is inactive. Click here to activate the license key and the theme. Get API key from Axle Themes.

Please urgently advise, i paid for the theme.

June 4, 2018 at 8:52 am #5017

Axle Support
Moderator

Hi @basdej,

Your license key was activated on your test site (https://www.test.yourdomain.com). We have deactivated your license key for test site.

You can now activate it on your main site and update theme after you activate the license on your main domain.

June 4, 2018 at 9:22 am #5026

Anonymous
Inactive

Ahh great! thanks for the re-set.

Kind regards,

Bas

June 4, 2018 at 10:03 am #5028

Axle Support
Moderator

Hi @basdej,

Great, it worked. Can you help us too? Please rate our theme with star rating and feedback about the support and the theme itself here

Thank you in advance.

June 4, 2018 at 8:02 pm #5038

Anonymous
Inactive

Done

June 5, 2018 at 3:38 am #5040

Axle Support
Moderator

Thank you.
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