Its been weeks since I posted this query. Is this the same kind of response time you have for Best Commerce Pro? Im planning to buy it but with this kind of support Im thinking otherwise.
We are extremely sorry for the delay in response. We were busy with internal server migration plus some other upgrade to our website so we missed your query. Thanks for your patience and coordination.
We promise to reply support and other queries within 24 hours max. Hope you will give us the opportunity to serve you.