Hello @chalkwildthings
Thank you for purchasing our theme Best Commerce Pro, Are you trying to install it on your local server or in live. If it is on live please do send us your wp-admin credential we will do that for you here is our email support[@]axlethemes.com
If you are trying to install in your local server, we are unable to figure out where you stocked. can you just make us some way so that we can give you a proper advice.
Regards
Support Team