FAQ

Purchase / Renew

Why do I have to pay each year for the theme after I purchase it?

If you want to update your theme after a year, then you need to re-purchase it. But if you don’t need update then you don’t need to re-purchase it.

What will happen if I do not renew after one year?

If you do not wish to renew after a year, your site will still be running fine except your product would not be eligible to get new version updates.

License

What does site license mean?

License is valid for one year from the date for purchase. A valid and active license key is required in order to get automatic updates from dashboard and support for purchased ThemeGrill products. After one year, while renewing the license key it can be renewed at a 50% discount as compared to initial year price (this is not valid for ‘All Themes Plan’ package). You can use our products on as many sites as you like as it is GPL licensed. However, you will need valid and active license key to get support and automatic updates. One site license will give you support and automatic updates for one site only.

Is license only valid for one website ?

Yes, the license is only valid for one website . However, you can use the theme in multiple websites but you will not receive any updates on the sites with invalid license and we do not recommended that as updates can have new features, security updates etc.

What should I do to use this theme in my multiple website or domain ?

Well, you have to re-purchase the theme and obtain the unique license key for it.

Why it is showing “License status known” ?

Normally the provided License key works well on majority of servers. If this is the first time installation and having problem then in this case, you need to contact your hosting support providers. Some servers blocks API with GET request while trying to authenticate and validate the user API Key.If you have used key before on any installation or either on demo server then same key won’t work for other multiple domain since it is valid for single domain only. Try deactivating before you use it in actual domain.

Refund

What is your refund policy?

If you have problems getting our themes or plugins to work, we will be happy to provide a full refund within 14 days of the original purchase. After 15 days, no refunds will be given. Before a refund will be granted, you must allow us to try and help solve any problem you have by mailing us at support@axlethemes.com. NOTE: refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why. If you have any sales related question, you can ask at sales@axlethemes.com. If you have query that was not covered above, you can ask your query via our contact page and we will get back to you.